✅ Instant neck and shoulder pain relief
✅ Adjustable fit for all body types
✅ Built-in heat function for deep relaxation
✅ Safe, with auto-shutdown after 10 minutes
✅ Portable design perfect for home, car, or office use
Processing Time:
Upon placing your order, our team will start processing it within 1 to 3 business days. During this time, we will verify your payment, check the availability of the items, and prepare your package for shipment. Rest assured that we strive to process your order as quickly as possible to minimize any delays.
Shipping Time:
Once your order has been processed, it will be shipped using our trusted shipping partners. The estimated shipping time within the working days is 7 to 12 business days. Please note that weekends and public holidays are not considered working days and may add to the overall delivery time.
Tracking Your Order:
To keep you informed and provide peace of mind, we offer order tracking for all packages. As soon as your package is dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the status and progress of your shipment until it reaches your doorstep.
Partial Shipments:
For orders containing multiple items, they may be shipped separately to ensure faster and more efficient delivery. Don't worry; you will receive individual tracking numbers for each package.
Shipping Costs:
We aim to offer competitive shipping rates for all our customers. The shipping costs are calculated based on your location and the weight of the items in your order. You will be able to view the exact shipping fees during the checkout process before finalizing your purchase.
Shipping Restrictions:
While we strive to provide worldwide shipping, there might be certain remote locations or international destinations that are not covered under our shipping network. If you have any concerns about your shipping address, please reach out to our customer support team before placing your order.
Order Changes and Cancellations:
If you need to make changes to your order or cancel it, kindly contact us as soon as possible. While we will do our best to accommodate your request, please note that once the order is shipped, changes may not be possible.
Delays and Exceptions:
While we work diligently to meet our shipping commitments, unforeseen circumstances such as natural disasters, extreme weather conditions, or other events beyond our control may cause delays. In such cases, we will keep you informed about any potential delays and work towards resolving the issue promptly.
If you have any questions or require further assistance regarding our shipping policy or your specific order, don't hesitate to contact our friendly customer support team.
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frequently asked questions
The delivery time depends on your location and the shipping method chosen. Typically, orders are processed and dispatched within 1-3 business days. Once shipped, domestic orders usually take 3-7 business days to arrive, while international orders may take longer.
Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your package.
Yes, we offer international shipping to various countries. However, shipping times and fees may vary depending on the destination. Please check the shipping options at the checkout for details.
Our customer support team is available to assist you with any inquiries or concerns. You can contact us through our Contact Us page.